Monday, January 4, 2010

Borders' reply to e-mail from librarian: We sincerely expect to have virtually no product left

Sarah Moxley Kincade wrote on January 4, 2010 at 9:47am:

borders' reply to my email (i work at a public library and thought i'd use that for possible influence)


Dear Parnell Memorial Library,

Thank you for your inquiry regarding Waldenbooks store stock. We agree that donating books is a worthy concept. However, we do not expect to have any remaining product to donate once we complete clearance sales at the 200 Waldenbooks stores that we plan to close in January 2010. To explain, we have retained the services of an outside firm that specializes in store closings/clearance sales. This firm has structured a process for these sales that involves discounting, moving product that is not selling to higher volume stores and consolidating inventory. Through this process, we sincerely expect to have virtually no product left our goal is to sell everything. Therefore, we do not expect to have product to donate or to dispose of.

I hope this addresses your concerns. Thank you again for writing. I hope this is helpful. If you should have any other questions or comments, please don't hesitate to let us know.

Sincerely, Layla Customer Care 100 Phoenix Dr Ann Arbor, MI 48108

1 comment:

  1. Now you know from where those heavy-discount stores -- the ones that pop up for a few months with books selling for $1-$5 get their merchandise ... The strange thing is, I often don't see much of interest at those stores -- apparently, because companies like Borders (and maybe the publishers) don't permit the deep-discounters to get the "really good stuff." They'd rather trash it and protect the prices the items sell for.